AO-DEW

Founded in 2017, AlphaOmega is a dynamic and rapidly growing start-up based in Luxembourg which provides fund registration, regulatory reporting and dissemination services.

AlphaOmega is a tech-driven start-up, we have built a scalable, distributed platform supporting the production of millions of regulatory reports that we develop following a continuous delivery approach. Most of our applications are developed in Python deployed on an OpenShift cluster processing data ingested from a wide diversity of source and stored in our data warehouse built on MSSQL, MongoDB, and S3 buckets.

To support our expansion, we are looking for the ideal candidate for this exciting opportunity as:

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IT Support Technician (f/m)

the job

Do you enjoy working in a dynamic environment where every day brings new challenges and opportunities ? Are you passionate about providing exceptional support and solving technical puzzles ?

Join the dedicated IT Support Team at AlphaOmega, a collaborative group focused on ensuring our technology empowers the entire company. We’re looking for an enthusiastic IT Support Technician to become the first point of contact for our internal users, helping them navigate IT challenges smoothly and efficiently.

At AlphaOmega, we embrace continuous improvement, proactive problem-solving, and teamwork. We value curiosity, service excellence, and a genuine commitment to helping others and professional growth.

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your mission

As an ITSupport Technician, you will provide initial technical assistance to internal users by addressing their requests and resolving daily IT incidents. You will be the primary contact for users, ensuring incident tracking and escalating complex issues to specialized technical teams. You will work directly under the supervision of the CIO:
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Provide initial technical support to end-users via phone, email, chat, or in-person (Helpdesk)
Identify, diagnose, and resolve common IT issues involving software, hardware, network, and applications
Install and configure professional computers and phones
Manage inventory
Handle technical management and maintenance of the company's equipment
Prepare and track orders for IT equipment
Document all interventions systematically in the ticket management tool, ensuring rigorous follow-up until full resolution
Escalate complex or critical incidents to Level 2 and Level 3 support teams
Regularly follow up with users to ensure their satisfaction and the complete resolution of incidents
Guide and support users in daily use of IT tools, fostering their autonomy with recurrent issues
Actively contribute to the continuous improvement of technical documentation and the internal knowledge base

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your profile

A Bachelor’s or Master’s degree in IT or related field
A first proven experience in IT support
Strong knowledge of Windows OS, Microsoft 365 applications, and basic networking principles
Experience in troubleshooting and maintaining end-user devices
Ability to document technical issues and solutions clearly.
Strong analytical and communication skills, with the ability to collaborate across teams.

our offer

At AlphaOmega, we foster a culture of excellence, continuous learning, and innovation.
We offer:

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A collaborative and forward-thinking work environment where your expertise and ideas matter
Exciting and challenging projects using modern database technologies and best practices
Professional growth opportunities through mentorship, training, and continuous learning
A competitive compensation package including lunch vouchers, health insurance, a pension plan, sport classes, and performance-based bonuses
The opportunity to work in a dynamic, technology-driven company with a start-up feel and high development standards

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ADDITIONAL REQUIREMENTS

A valid work permit for Luxembourg and a clean criminal record are required

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#LI-Onsite

‍If you share our values: QUALITY – FLEXIBILITY – TEAMWORK and are interested in taking up this opportunity and want to develop your career in a young and dynamic environment, please apply with the form below.

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Dear Madam, dear Sir,
Thank you for taking the time to apply for a position at AlphaOmega.
We appreciate your interest in our company and the time you have taken to share your credentials with us.
Our team will carefully review your application. If your profile matches the requirements of the position, we will contact you within the next three weeks.
If you do not hear from us during this time, please note that your application has not been selected for this opportunity.

We thank you once again for your interest in AlphaOmega.
Best regards, The HR Team

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